How Reliable Is Watch Industry Market Intelligence? Swatch Just Asked the Question

A couple of weeks ago, we walked through Morgan Stanley’s 9th Annual Swiss Watcher report and its verdicts on Omega’s fall from third to fifth place, and the broader portrait of a Swatch Group apparently struggling to hold its ground.  What we (or anyone else, it seems) did not anticipate was what came next.  Within days, Swatch Group published an open letter addressed directly to Morgan Stanley, a rare and public challenge to one of the industry’s most closely watched annual reports.  Morgan Stanley has yet to respond.  In the meantime, here is what Swatch actually said.

by The Balance Coq

  • March 4, 2026

Morgan Stanley’s annual Swiss Watcher report, now in its ninth edition, is one of the most widely read and consequential documents in the watch industry calendar.  Published on 18 February 2026 in partnership with the consultancy LuxeConsult, it lands every year with the force of received wisdom, its conclusions swiftly amplified by the trade and financial press and absorbed into the broader conversation about where the industry is headed and which of its major players are gaining or losing ground.  For eight years, that conversation proceeded largely without public objection from the brands and groups that the report scrutinises.  On 27 February 2026, Swatch Group broke with that silence in a manner that was, by any measure, extraordinary.

What The Report Said

The open letter that the Group published is worth reading carefully, not merely for what it says about Morgan Stanley’s 2026 report, but for what it reveals about the deeper epistemological problem at the heart of Swiss watch industry analysis: the persistent gap between the confidence with which data is presented and the reliability of the methods by which it is gathered.

The 2026 Swiss Watcher report painted a difficult picture of Swatch Group’s competitive position.  Omega, the Group’s prestige flagship and for decades one of the most commercially successful luxury watch brands in the world, was said to have fallen from third to fifth place in global brand rankings.  Longines was characterised as the Group’s principal problem, a brand beset by management instability and dangerously concentrated exposure to the Chinese market.  Tissot was reported to have seen a sales decline of five per cent.  And the report implied that Omega’s revenue had stagnated at approximately CHF 2.2 billion for the better part of a decade, a conclusion that, if accurate, would represent a striking failure of momentum for a brand that has invested so heavily in its identity, its sporting partnerships, and its broader cultural presence.

The Swatch Group is a publicly listed company, so in hindsight, it was probably not surprising that it had to respond, especially when it has internal numbers which Morgan Stanley and LuxConsult did not.  For these are serious claims.  They concern not just the financial performance of individual brands but the reputations those brands have cultivated over generations, and the confidence that retailers, wholesale partners, and consumers place in them.  In a market where narrative and perception are inseparable from commercial reality, a report of this kind does not merely describe conditions: it participates in creating them.

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The Swatch Group Counters

The Group’s open letter addresses the report’s methodology and conclusions with a directness that is unusual in corporate communications, and all the more striking for it.  The central charge is unambiguous: that the figures and statements pertaining to Swatch Group’s brands are, in the Group’s word, “highly inaccurate,” and that they rest on data sources which are neither suitable nor transparent.

To support this, Swatch offers its own comparison of the report’s estimates against its actual published figures.  The results are striking.  Across the Group’s brands, turnover estimates in the report deviate from actual results by an average of twenty-four per cent, with individual variances ranging from negative fifty-three per cent to positive forty-six per cent.  Unit sales tell an even more arresting story: an average deviation of thirty-five per cent, and in the case of Hamilton, an underestimate so severe that the report’s figure represents barely a third of the brand’s actual unit sales.

For those of us not trained in numbers: these are not the kinds of discrepancies that one might attribute to the ordinary imprecision of working with incomplete public information.  A deviation of two or three per cent is the cost of doing business when brands do not disclose individual revenue figures.  A deviation of forty-six per cent, or of two hundred per cent in the case of Hamilton’s units, suggests something more fundamental: that the model underpinning the estimates is working from assumptions that are materially wrong.

The letter then moves to specific brands, and it is here that the critique becomes most forensically pointed.

On Longines: the report claimed that the brand had become loss-making in 2025.  Swatch counters that Longines recorded a profit of 16.6 per cent on net sales in the same year.  It is difficult to imagine a starker divergence between a report’s finding and the reality it purports to describe.  A brand characterised as loss-making and a brand generating a profit margin north of sixteen per cent are not in the same conversation.  They are not even in the same chapter of the same book.

On Tissot: the report recorded a decline of five per cent.  Swatch says the brand grew by three per cent.

On Breguet, the letter raises something more troubling than a factual error.  It raises a question about how the report’s model responds when its assumptions are challenged.  In its 2023 iteration, the report estimated Breguet’s average retail price at approximately CHF 15,000.  After Swatch apparently communicated that this figure was incorrect, the 2024 edition corrected it to CHF 32,500.  A reasonable adjustment, one might think, to a brand whose pieces genuinely do trade at levels that justify those numbers.  But here is the problem: the turnover estimate for Breguet was left unchanged between the two editions.  The only way to reconcile a doubled average price with an unchanged total turnover is to halve the unit sales figure, which is precisely what the report did, reducing the implied volume from approximately 20,000 pieces to 7,400 with no explanation offered. (TBC’s emphasis)  Swatch notes that an identical adjustment was applied to Harry Winston in the 2025 edition.  What this reveals is not a correction but an accounting fix, a way of preserving the internal arithmetic of the model without confronting the possibility that the model’s foundational assumptions may need to be revisited more fundamentally.

(added note: TBC staff were recently in attendance at a Chinese New Year lunch hosted by The Swatch Group.  Suffice to say, the above points were succinctly repeated briefly in the welcome speech by senior Swatch management.)

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The Problem of Precision

There is a philosophical dimension to Swatch’s letter that deserves particular attention, because it speaks to something broader than the specific inaccuracies it identifies.

The 2026 report states that Swatch Group held a market share of 16.1 per cent in 2025, a decline of 220 basis points from the prior year.  It is a figure of almost theatrical precision.  And yet, as Swatch rightly observes, that precision cannot be supported by any methodology that relies on undisclosed data sources and, by the Group’s account, conversations with brand representatives.  Reputable research in markets with limited public disclosure presents its findings as ranges rather than single point figures.  A range of, say, fourteen to eighteen per cent would be honest about the degree of uncertainty inherent in any estimate of private company revenues. A figure of 16.1 per cent implies a level of certainty that the methodology cannot sustain.

This matters because precision is, in markets, a form of rhetoric.  The decimal place is not merely a numerical detail: it is an argument about the quality of the analysis.  And when that argument is not supported by the evidence, it becomes a form of misrepresentation, not necessarily intentional, but consequential regardless of intent.

Transparency and Conflicts of Interest

Swatch’s letter also raises concerns about disclosure that are worth taking seriously on their own terms.  Morgan Stanley acknowledges potential conflicts of interest on the opening page of its report, as regulatory requirements oblige it to do.  LuxeConsult, whose estimates appear to form the basis of the brand-level analysis, carries no equivalent disclosure.  If the data underpinning those estimates derives significantly from conversations with industry participants, the question of whose interests those participants represent, and whose they do not, becomes genuinely material.  It is not an accusation of bad faith to note that the absence of conflict disclosure from a research partner whose methodology depends on access and relationship creates a structural problem that transparency would address.

The Legal Dimension

The letter concludes with language that signals a clear escalation in the Group’s position.  Swatch states that certain of the report’s wrong statements are severe enough that “legal action should be considered,” alongside communications measures.  Whether or not this progresses beyond the level of a warning shot remains to be seen.  But the language is deliberate, and it reflects the Group’s assessment that the damage done by a report of this kind to brand reputation, retailer confidence, and consumer perception is not a matter of abstract commercial inconvenience.  It is, in Swatch’s telling, a reputational injury of sufficient seriousness to warrant legal remedy.

The Larger Question

It would be easy, reading Swatch’s letter, to frame this as a dispute between a company unhappy with a negative report and the analysts who produced it.  That framing would be superficial.  The more important question that the letter raises is one that the watch industry has largely avoided asking with sufficient rigour: how reliable is the market intelligence on which so much of its strategic conversation is based?

The Swiss watch market is, by the standards of most industries of comparable scale, remarkably opaque.  The Federation of the Swiss Watch Industry publishes export data by price tier and destination, but the individual revenues and unit volumes of the major groups’ constituent brands remain undisclosed.  Into that gap flows a substantial body of analysis, produced by consultancies, research houses, and investment banks, which necessarily constructs its estimates from indirect evidence, proxy data, and the accounts of industry contacts who may or may not have access to accurate information, and who have their own reasons for shaping the narratives that circulate about the brands they represent or compete with.

Morgan Stanley and LuxeConsult are not unique in operating within this environment.  But they may be the most widely read, and their conclusions carry weight in financial markets in ways that the outputs of less prominent analysts do not.  If Swatch’s account of the discrepancies between the report’s figures and its actual results is accurate, and it has invited Morgan Stanley to verify its claims directly, then the question is not merely whether this particular report got this particular set of numbers wrong.

The question is whether the industry, and the analysts who cover it, have an adequate framework for distinguishing between what is known, what is estimated, and what is inferred, and for communicating those distinctions honestly to the readers who act on their findings.  And frankly, that is a harder question than any single open letter can answer.  But it is the question that Swatch’s letter, at its most serious, is asking.  And it is a question that everyone who reads, repeats, or acts on annual Swiss watch industry reports would do well to sit with for a moment before accepting the next figure with a decimal point at face value.

Will we see a 10th edition of the Swiss watch report, in its current form and format, and with the same contributors?  We highly doubt that is going to happen.

All images in this editorial are from Swatch AG‘s site, showcasing their new headquarters.  Some photos are good to break up the monotony that walls of text often cause.

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